GOPA-DERD's team implemented a training courses for outreach volunteers, in collaboration with UNHCR. 
The course took place in Tartous and included a training for volunteers about main points such as planing, using all resources in the right way, prioritization, completing tasks, organization, and the methods of facing all possible difficulties, in addition to developing strategies by taking advantage of strength points, as well as basic rules of communication, and other important subjects. The training also included practical exercises to help volunteers use their new information in any given situation.